8-HOUR HOLD-UP: Minister’s aide had to cancel official trip to Medan .Tribunal president Rehana Abdul Razak ordered AirAsia to refund the plane ticket worth RM646.
Mohd Zoolishan Ahmad, private secretary
THE private secretary to Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Ismail Sabri Yaakob yesterday won a claim against low-cost carrier AirAsia.
His claim was a refund for his flight, which was delayed for more than eight hours. Mohd Zoolishan Ahmad made the claim after his flight to Medan, Indonesia, for official business was delayed twice.
“It was scheduled to depart at 1.40pm, but I received a text message at 12.20pm stating that the flight was delayed to 8.40pm.
“I arrived at the Low-Cost Carrier Terminal at 7.45pm and was told the flight was further delayed to 10.45pm,” he said yesterday.
He said the attendant could not confirm the actual time the flight would take off and did not state the reason for the delay.
“I was told not to make the journey as it was already late, so I left immediately after,” he said, adding that he was supposed to accompany the minister at Medan for a two-day official trip.
Tribunal president Rehana Abdul Razak ordered AirAsia to refund the plane ticket worth RM646.
Zoolishan said he wanted to exercise his rights as a consumer and urged those whohad similar experiences to make a claim at the tribunal.
An AirAsia representative apologised and explained that the delay was due to technical problems.
Up to 54 claims were made against the airline company in the tribunal last year.
