AirAsia says it wants a contract from Malaysia Airports Holdings Bhd (MAHB) for KLIA2 to ensure a minimum level of service from the airport operator and to avoid arbitrary airport charge hikes in future.
AirAsia commercial director Jasmine Lee said a service level agreement (SLA) would ensure MAHB was accountable for service quality at the new terminal and allow the airline to make more accurate cost projections.
She pointed out that there was no SLA in place at the current LCCT, just conditions of use.
“It’s like renting a house and the landlord is not giving you a tenancy agreement,” she told reporters at the airline’s office here.
“AirAsia is the victim here because we can be charged anything, anytime they want... We can’t hold them accountable for anything at all so we’re at their mercy.”
